Customer care — channels, hours and what to include
How to reach Gamezy customer support. In-app chat, email and helpline, what to include in your message for the fastest resolution, and what to expect on response time.
How to reach support
The fastest path is the in-app help chat — it is staffed during Indian business hours and the team has your account context (mobile number, recent contests, KYC status) without you needing to repeat it. Email is the right channel for non-urgent issues where you need to attach a screenshot. Helpline is the fallback for urgent account-security issues only.
In-app chat
Open the app, go to Help → Chat with us. Fastest for account, contest, KYC and withdrawal issues.
Use for non-urgent issues, screenshot attachments, and correction requests. Response typically within one business day.
Helpline
For urgent account-security issues only. Verify the helpline number on the official app before calling.
What to include in your message
The fastest resolutions come from messages that include: your registered mobile number, the contest ID or transaction ID (if relevant), a one-line summary of the issue, and a screenshot if it is a visual issue. The team does not need your password — they will verify identity through the OTP on your registered mobile.
Expected response time
In-app chat: typically under 15 minutes during business hours. Email: within one business day. Helpline: connected immediately during staffed hours. For KYC or withdrawal queries, allow up to 48 hours because the team may need to verify with the payments partner.
The desk does not have access to the customer-care team and cannot file tickets on your behalf. All account actions go through the official app's support channels.
Customer care, answered
What is the fastest way to reach support?
In-app chat. The team has your account context and can resolve most issues in one session.
Can I reach support by phone?
Yes — helpline is staffed for urgent account-security issues. Verify the number on the official app before calling.
How long does KYC verification take?
Typically 24–48 hours. The team may need to verify with the payments partner.