Account access — sign-in, password and two-factor

Sign in to the Gamezy app with the mobile number you registered with. The app sends a one-time password (OTP) to that number — the OTP is the only password you need day-to-day. You do not need a separate email/password combination unless you set one up in the app's security settings.

If your mobile number has changed, the path is to contact the app's customer-care team with proof of identity. See the customer care page for the channels.

If you have forgotten your app PIN, use the in-app "Forgot PIN" flow — the app sends a reset link to your registered mobile number. If you have set up an email/password pair in security settings, the email-recovery path is the standard route. The desk recommends enabling two-factor authentication (next section) once you are back in.

Two-factor authentication (2FA) adds a second step to sign-in — typically an OTP sent to your registered mobile or email. Enable 2FA in the app's security settings; the cost is one extra tap at sign-in, the benefit is that a leaked password alone cannot move money out of your wallet.

If your account is locked after too many failed sign-in attempts, wait the lockout window (usually 15–30 minutes) and try again. If you suspect your account is compromised — unexpected contest entries, missing balance, changed mobile number — contact customer care immediately and change your password. The fastest channel is in-app chat; see the customer care page for alternatives.