Delete account — permanent closure
How to delete your Gamezy account. The permanent-closure path, what data is removed, and what data is retained for compliance.
How to close your account
The permanent-closure path goes through the app's customer-care team, not a self-serve button — this is to prevent accidental closure and to confirm KYC details. The fastest channel is in-app chat; see the customer care page for alternatives. The team will verify your identity through the OTP on your registered mobile number.
If you only want a break rather than a permanent closure, use the app's self-exclusion option — 24 hours, one week, one month. The desk's editorial position on breaks is on the responsible play page.
What is removed
On closure, the account is deactivated, contest history is removed from the dashboard, and any remaining wallet balance is settled (either withdrawn to your bank account or forfeited, depending on the closure reason). The account cannot be re-opened with the same mobile number.
What is retained
For compliance (KYC, anti-money-laundering, tax records), the platform retains: PAN, address proof, transaction history, and KYC documents for the period required by Indian law. The retention is governed by the app's privacy policy, not this site.
The desk does not have access to your account and cannot close it on your behalf. All account actions go through the official app.
Delete account, answered
How long does the closure process take?
Typically 7–14 days, to allow any pending contests to settle and any wallet balance to be withdrawn.
Can I re-open a closed account?
No. Closed accounts cannot be re-opened with the same mobile number.
What about my KYC data?
KYC documents are retained for the period required by Indian compliance law — see the app's privacy policy.