Wallet and KYC — verification and withdrawals
Wallet, KYC and withdrawal guide for the Gamezy app. Verification steps, timelines and what to expect on first withdrawal.
On this page
The wallet and how it works
The wallet is the in-app balance that funds contest entries. Deposits happen via UPI, netbanking, or cards. The wallet is not a bank account — it is a prepaid instrument for contest entry, and the platform holds the funds in an escrow-style arrangement until withdrawal.
KYC verification
KYC (Know Your Customer) verification is mandatory for any withdrawal above ₹10,000 in a financial year. The app asks for PAN, address proof, and (sometimes) a bank account statement. Verification typically completes in 24–48 hours, longer if the team needs to verify with the payments partner.
Withdrawals
Withdrawals go to the bank account registered during KYC. The timeline is typically 24–72 hours after a withdrawal request. Bonus-credit winnings are withdrawable only after the playthrough requirement is met — see the bonus code page for the mechanic.
The desk does not have access to your wallet or KYC status. All account actions go through the official app — the fastest channel is in-app chat. See the customer care page for alternatives.
Wallet & KYC, answered
How long does KYC take?
Typically 24–48 hours. Longer if the team needs to verify with the payments partner.
What is the withdrawal timeline?
Usually 24–72 hours after a withdrawal request, once KYC is complete.
Are bonus-credit winnings withdrawable?
Only after the playthrough requirement is met — see the bonus code page.